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Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

Vine Mart Electronics in our quest to meet up with maximum Client satisfaction has come up with a list of Frequently asked questions, based on the feed back left by our loyal Clients. We also Encourage you to send use your opinions and questions through our contact page and you shall be rewarded.

Below is a selection of the most Frequently asked questions selected from the thousands of inquiries submitted by our Clients, In case you don’t find reasonable response to your situation below, don’t hesitate to contact us.

Thanks

Q: How do I place an order?

Start by clicking on shop or  looking for items you wish to purchase, using either the search box in the upper left or the list of categories on the drop down menu at the top of the site. If the product you want is in stock, click “add to cart” to add them to your online shopping cart. If the product is back ordered, click the “Backorder” button to reserve one. (Not all products are allowed for backorder.) If you would like more than one unit, be sure the change the quantity before adding to your cart.

Once you have all the items you want to purchase in your cart, click the “Checkout” button. Select the address you wish to ship to, along with with the shipping method you want to use (please see our Shipping Policy page for more information). In the second column on this page, select the Payment Method you would like to use. You can enter a PO number if you have one, a Promotional Code if you have one, and can opt to use Store Credit or Gift Certificates here. Please note that the billing address you select here must match what is on file with your bank if you are using a credit card.

Once you have all the shipping and payment information entered,  This will bring you to the final, end-of-the-road-check page Click on the  Place Order button. Once you’ve hit the Place Order button, your order is locked in our system and its possible we may be able to change it. You will receive a  digit order number. If you do not see the  order number and details  you have not placed your order! Please check to see if there was an error processing the order, and fix it.

Q: How do I modify or cancel an existing order?

If you order hasn’t been shipped yet, then it can be modified by you or us. To modify your order by yourself, simply place a new order that matches your new needs.

To have us assist you text or call the number on our website, use the Live chat messenger, at the bottom left of the website and one of our staff will be in touch with you.

Q: How do I change the quantities of items in my cart?

If you have added an item to your shopping cart, and then realize you want, say 10 of them instead of 2, enter the quantity you really wish to purchase in the little quantity box, and click “update.”

I can't add a specific item to my cart. Why?

This is most likely because the part you’re looking at is out of stock. If you see:

1) A button that says “Backorder” instead of “Add to Cart”, that means that we are out of stock. You may reserve some now and we’ll send it to you when we get it. Click the “Backorder” button for more info.

2) The “Add to Cart” button grayed and not working, it means the the item is not available for backorder. This is usually because our supply is limited and/or erratic. Contact Customer Service for more info on a specific item.

Q: How much will it cost to ship my order?

Shipping costs will vary greatly depending on what you’re ordering, where it is shipping to, and what shipping method you choose. We do offer free economy shipping for all domestic (shipping within the US) orders worth $75 or more. All orders above $500 irrespective of Country or location gets free shipping. Once you have added all the items you want to your shopping cart, you can click on the Calculate Shipping button underneath all the items and select the address you’re shipping to. It will give you a pretty accurate estimate of the actual shipping charges for available shipping options. Also, when you select the shipping method you want to use while in checkout, it will show you the actual amount you’ll be charged for shipping. This is the actual amount we are charged by the USPS, FedEx, or UPS. We do get pretty good FedEx and UPS rates,

Q: How do I place an order with different shipping and billing addresses?

At check out there is a button on the top right asking you if you wish to ship to a different address. Once you Click on it, it will automatically open a form for you to enter your desired delivery address.

Q: How do I get a quote for items and/or shipping costs?

If you require a quote before your purchase can be completed please contact our Customer Service Team! The best way to do this is to email [email protected] requesting a quote. Please be sure to include the quantity you need. You can also choose “Offline Payment” if you want to place your order without paying for it, or if you need an invoice to wrestle payment from your company or school.  Please be sure to contact us to make payment and release (or cancel) your order if you choose Offline Payment.

Q: Do you ship to my country?

Yes we probably do! However, please keep in mind we cannot ship to Iran, Cuba, North Korea, Sudan, and Syria.

Apart from the Countries listed above all other countries are eligible for shipping.